The easiest way is by Quick Top-Up  in the menu above.

You can also top-up using our automated payment line (01234 486 420), but this is more cumbersome than topping-up online.

We will shortly be introducing new ways of topping up.

Unfortunately not, as we don’t have the necessary security procedures in place to ensure that our staff don’t write down your payment card details.

This is normally £15 for domestic residences. This is set at this level as we incur transaction costs every time that you make a payment which we do not pass on to yourselves.

You can obtain a Debit / Credit card by any of the following means:

• Under legislation introduced by the EU, banks are obliged to provide basic bank accounts. You should be able to open a Barclays Basic Account, Co-op Cashminder, or Virgin Money Essential amongst others. The only permitted exception is if you have a criminal conviction for fraud. These are accounts are free of bank fees.
• It is also possible to purchase pre-paid Mastercards from your local newsagent. You can then top-up your card with cash at PayPoint / PayZone machines which are situated at many newsagents, etc.
  An example of one is Pockit Prepaid: which is 99p for the card itself, then 99p per top-up. There are no credit checks with these cards, although you will usually need an email address to activate them, and the charges can mount up.

• It is also possible for a friend or family member to top up for you. 

Yes you can.

If you use the Quick Top-Up your payment card details might be remembered by the browser on the phone or computer that you are using. But it cannot be reused unless you re-enter the CVC code.

If you are particularly concerned, you can always either use your phone or computer to make the top-up, or the freephone top-up line.