Topping Up Basics
The easiest way is by Quick Top-Up in the menu above.
You can also top-up using our automated payment line (01234 486 420), but this is more cumbersome than topping-up online.
Or you can top up with cash in any local shop with a Paypoint terminal. You will need the barcode which you can download from Quick Top-up after you have selected your meter.
If you are enquiring for somebody who does not use the internet nor has a smart phone, then we can send out a plastic card with the barcode printed on it. Send us an email at support@pay4energy.com to request the card remembering to include all the details.
We will shortly be an Auto Recharge – this is currently undergoing testing.
Unfortunately not, as we don’t have the necessary security procedures in place to ensure that our staff don’t write down your payment card details.
This is normally £10 for domestic residences. This is set at this level as we incur transaction costs every time that you make a payment which we do not pass on to yourselves.
You can top up with cash at any shop with Paypoint. You will need the barcode which can download from Quick Top-up after you have selected your meter.
If you are enquiring for somebody who does not use the internet nor has a smart phone, then we can send out a plastic card with the barcode printed on it. Send us an email at support@pay4energy.com to request the card remembering to include all the details.
Yes you can.
If you use the Quick Top-Up your payment card details might be remembered by the browser on the phone or computer that you are using. But it cannot be reused unless you re-enter the CVC code.
We suggest that do not use the Link service offered but manually enter your card details.
If you are particularly concerned, you can always either use your phone or computer to make the top-up, or the top-up line.
Normally top-ups are delivered within seconds to your meter using the mobile phone network.
Delayed Automatic Top-ups and Tokens
Occasionally due to issues with the mobile phone network to-ups can be delayed. If the top-up is delayed by more than about five minutes, then we will email or text a token code.
If your top-up was delayed and you did not receive a token, for instance because you used a land line, or somebody’s else’s email address, then you can hear historical tokens by dialling our top-up line and option 1 for payments and then option 2 for balances and historical token codes. If you phone using a mobile phone number then the codes that you listen to will be automatically texted to you.
You can also see them if you have signed up for the Tenant Portal.
Or failing these options, then you can phone up the help desk – but this will be least convenient method.
You can enter the token code through the keypad on either your meter or on the remote unit. Press the enter button ” ↵ “. If the code is valid then it will say “Succeed” on the display, if not “Used” or “Reject”.
The token is a single 20 digit number (displayed in groups of 4 separated by a hyphen).
On very rare occasions there will be three tokens – if you receive three tokens please enter each one in order.
Consumption
There are several appliances that use a high amount of electricity. Heaters can burn through electricity very quickly. Hot showers, washing machines, electric boilers, water tanks and cookers also use a lot of electricity.
The meters are extremely accurate and we have never had a case of one being wrong, but if you’re still sure that you are using too much electricity, we can perform a test that checks the wiring between apartments. Please contact us by email at support@pay4energy.com
Unfortunately, as we just run the meters we cannot advance you any credit.
We cannot give a definite answer. There are many factors involved, such as the size and energy efficiency of your flat and your power usage.
Tariff, Prices and Cost
You can see this on the Tenant Portal.
Alternatively you can contact us by email at support@pay4energy.com and we will send this information to you.
You are provided electricity via a sub-meter which is not directly connected to the electricity Distribution Network.
As such, you are unable to select an alternative Supplier, as you do not have an MPAN (Metering Point Administration Number).
Your landlord chooses the electricity Supplier for the whole of your building.
This is explicitly allowed by the Ofgem guidance.
Problem Solving
If there is a display on the meter (without pushing buttons on the keypad) then there is electricity to your meter. The issue is likely to be that the fuse box (or “consumer unit”) after your meter, which is for your flat has tripped a circuit.
If you open the lid to the fuse box, then all the circuit breaker switches should be pointing up. If any are pointing down then switch them up and this should resolve your issue.
If this happens often then you may well have a faulty electrical appliance, such as a kettle or toaster. Try and notice when the trip in the circuit occurs and dispose of the faulty appliance as it could be dangerous. If not, it could be an issue with the wiring in your apartment and you should speak to your landlord to investigate.
If the display on the meter is not backlit when you please any button then there is an issue with the electricity supply before the meter. If you have access to the fuse box before the meter then try switching the circuit back on. It may be that your landlord has limited access to this fuse box in which case you will need to contact them.
If you have a remote display then you will need access to your meter to see if the issue is before or after the meter. But you can always try both methods.
We just look after your electricity meter.
This occurs very rarely. But if you suspect that this is the case then contact us on support@pay4energy.com and we can test if this is the case.
Buying Meters
If you are a landlord, etc and wish to enquire about installing Pay4Energy meters; or you have recently bought a property with these meters installed, please contact www.landlordmetering.com